FAQ
Bureau Hybride
Frequently Asked Questions
Orders, delivery, returns, product selection: answers to the questions we receive most often.
Response within 48 hours if your question remains unanswered
General
What is Bureau Hybride?
We are a store dedicated to individuals who want to set up an ergonomic and comfortable home office: adjustable desks, suitable chairs, lamps and accessories to optimize your remote work or study space.
Do you offer personalized advice for setting up a home office?
Yes — we help individuals choose the right furniture based on their space, budget and needs. Contact us via the form for a quick recommendation or a paid consultation visit if necessary.
Orders and payment
How to order?
Add the items to your cart, enter your details and choose your delivery method. You will receive an email confirmation.
What payment methods do you accept?
Credit card (secure payment), bank transfer and sometimes payment in installments depending on the amount and current offer.
Delivery
Where do you deliver?
We deliver throughout metropolitan France, Switzerland, Luxembourg and Belgium. For other destinations, contact us for a specific quote.
What are the delivery times?
The estimated delivery time is 5 days after your order is validated. You will receive a tracking number upon shipment.
Returns & After-Sales Service
What is the return policy?
You have 30 days from receipt to return an unused product in its original packaging. Returns are free, even if you simply change your mind: return shipping costs are covered by Bureau Hybride.
What does the warranty cover?
All our products benefit from the legal guarantee of conformity (2 years) as well as, depending on the model, a manufacturer's warranty of up to 5 years. In case of a problem, contact our customer service with a photo of the defect and your proof of purchase.
Products & advice
How to choose an ergonomic chair?
Prioritize height adjustment, good lumbar support, adjustable armrests and a comfortable seat. If possible, try the chair in store or order a chair with easy returns if it is not suitable.
I lack space: what solutions do you recommend?
Consider a fold-away desk, a corner desk, or a drop-down top. Accessories such as a vertical screen mount and wall storage optimize space without sacrificing comfort.
Contact
How to contact you?
Via the contact form on www.bureauhybride.com, or directly by email at contact@bureauhybride.com. We aim to respond within 48 hours for common inquiries.